SEPATON Sales Manager - North China
RESPONSIBILITIES:

Achieves an annual quota target
Responsible for developing a significant market presence for SEPATON in the Government/Power /Middle-Small bank industry in north China
Manages and closes the opportunities with all channel partners
Builds strong relationship with the client at all management levels. Create strong business relations between Company and the account at all requested levels
Develops an Channel sales Plan. To achieve the objectives set for the channels, such as Desired Position, Market Share,Revenue, Order Intake and Profit Growth.
To be involved in and monitor all major projects for the channels and to oversee the bid process
Forecasts accurately and consistently
Demonstrate a strong solution selling expertise
The role is a commission position with a 50/50 base/commission mix

QUALIFICATIONS:

Bachelor degree in Computer Science or related majors
3+ years sales experience with storage and backup products include IBM, NetApps, EMC, HP, Quantum, Symantec, Symantec, Legato products
Strong understanding of related storage products such as primary disk (SAN and NAS) solutions
Good relationship with vertical customers and channel partners
Strong knowledge and contacts within the China north sales territory, particularly in the Government/ /Middle-Small bank industry
Experience in dealing with senior IT management within prospect sites.
Ability to work independently and with a team
History of consistent achievement of sales targets
Self motivated, aggressively working and desire to learn independently
Willingness to work towards achieving goals in a changing and challenging environment
Good in writing proposal content to assist resellers to be successful in winning tenders

Senior Tech Support Engineer
Location: Beijing

RESPONSIBILITIES:

Provide remote technical product support to customers and partners using SEPATON product solutions. Use support tools and resources to diagnose complex problems within the SEPATON product architecture, including storage array hardware, networking, Fibre Channel, firmware, application software and related technologies that make up our solution.
Communicate problem diagnosis, root cause analysis and remedial action to customers and partners. Document these findings in SEPATON’s case management system and knowledge management system to further our self service initiative.
Perform remote product installation and upgrade services for system expansions and periodic software maintenance releases. This includes remote configuration, firmware & application software updates and maintenance activities.
Participate or lead Customer Support project initiatives including; support tools & utilities development, knowledge management & documentation, customer self service portal and RAS (Reliability, Availability, Supportability) initiatives with engineering and product management.
Customer advocate. Championing issues which have an impact on customer operations as they relate to our product.
Provide installation and maintenance training to authorized service provider.
Manage authorized service team to provide Level 1 and Level 2 service for end user.

REQUIREMENTS:

5+ years experience providing enterprise support or consulting to customers.
Excellent verbal and written communication skills.
Strong, demonstrated software troubleshooting skills utilizing application, component and operating system log file analysis to derive remedial action plans.
In-depth knowledge and experience supporting som combination of the following: backup and disaster recovery, storage and networking solutions, Network Attached Storage (NAS), Serial ATA (SATA), and Storage Area Networks (SAN) infrastructure components.
Networking background or a solid understanding of networking technologies (TCP/IP, LAN and WAN) as they relate to storage and backup and recovery solutions.
Storage fabric switch experience and general SAN knowledge and troubleshooting skills desirable.
Strong understanding of SCSI, Fibre Channel and NAS protocols.
Multiple Operating Systems experience including Microsoft, Sun Solaris, HP-UX, AIX, and Linux, or some combination.
Current certification with at least one of the following enterprise backup and recovery applications is strongly desirable: Veritas Netbackup and or Backup Exec, IBM Tivoli Storage Manager, EMC Legato Networker, CA Unicenter and or Arcserve, HP Data Protector.

Please submit resumes to hr@sepaton.com.cn and include the position you are applying for in the subject header.